Privacy Policy

Website of Cork City Council – Privacy Statement:

Cork City Council has created this privacy statement in order to demonstrate our firm commitment to your privacy. By visiting,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, or any sub-sites of the above you are deemed to accept the practices set out and described in this Privacy Statement.

This Statement relates to our privacy practices in connection with the aforementioned websites. We are not responsible for the content or privacy practices of other websites. Some technical terms used in this Statement are explained at the end of this page.

General Statement

Cork City Council fully respects your right to privacy. We will not collect any personal information about you on this website without your clear permission. Any information, which you volunteer to Cork City Council’s websites will be treated with the highest possible standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003.

What Personal Information Does Cork City Council Gather About ITS Customers?

The information we learn from customers helps us personalise and continually improve your online experience at and our other websites. The following are the types of information we gather:

Information You Give Us:

We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of the features of our websites. When you register for online forms etc., we require personal information (like your name, email address, etc.). We use the information that you provide for such purposes as responding to your requests, customising our online services for you, improving our online services, and communicating with you.

Where a user voluntarily provides personal information, the data will be used for analysis, research or customer service purposes only. Any personal data provided by you to us will be held in accordance with the data protection principles set out in the Data Protection Acts, 1988 and 2003, the Electronic Commerce Act, 2000 and other relevant EU and Irish legislation.

If you register on our site you may be given an option to send online forms with your email address. Your email address will only be used for the purpose of the form and sent only to the specific people dealing with the relevant form.

In the event of online payment being processed via the Cork City Council website we do not store any record of your credit card or laser number. Any credit or debit card data is transferred directly from your computer to our card services partners’ server over a secure, encrypted connection.

Cork City Council assures you that the identity of all who contact us through this website is kept confidential. We do not rent, sell, or exchange mailing lists, or otherwise disclose such information to third parties, except as may be required by law, or through voluntary co-operation with law enforcement authorities if we judge that such co-operation is necessary to combat fraud or other crime.

Automatic Information:

For general web browsing no personal information is revealed to us, although certain statistical information is available to us from our website logs. For example, like many websites, we obtain certain types of information when your web browser (browsers are pieces of software that allow you to access the Internet; examples include Internet Explorer, Netscape, Opera, Mozilla, etc.) accesses or our other websites. See below for examples. Also, to ensure the security of your online account information in our Pay Online area, we use cookies to ensure that security is maintained by preventing the “hijacking” of your online identity (see below for more on cookies). The only information that is stored in the cookie is a key code, which can be used by our server only during the current visit to verify your identity online. The cookie becomes unusable after either the user logs out or after 20 minutes of inactivity on our website.

Examples of information collected:


  • Internet Protocol (IP) address used to connect your computer to the internet (for example
  • Login-if using our account services.
  • Email address-if you email any of our public email addresses.
  • Computer and connection information such as browser type and version, operating system, platform, referring url and pages visited

Cork City Council will make no attempt to identify individual visitors or to associate the technical details listed above with any individual, except in cases where criminal activity has taken place (i.e. in response to a “hacking” incident). It is the policy of Cork City Council never to disclose such technical information in respect of individual website visitors to a third party (except to law-enforcement bodies and then only in response to illegal activity such as “hacking”; also our Internet Service Provider which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by a rule of law. The technical information will be used only by Cork City Council, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Data Protection Acts, 1988 & 2003.


Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide security while you access your online payment account information.

The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of’s account-based features, and we recommend that you leave them turned on.

To ensure the security of your online account information in our ePayments area, we use cookies to ensure that security is maintained by preventing the “hijacking” of your online identity (see below for more on cookies). The only information that is stored in the cookie is a key code which can be used by our server only during the current visit to verify your identity online. The cookie becomes unusable after either the user logs out or after 20 minutes of inactivity on our website.

SMS Alert Service

  1. You must be the owner of the mobile phone or an authorised user of it who is authorised to incur charges
  2. While every effort is made to ensure the information is accurate, no liability can be accepted arising from inaccuracies, delays in transmission of messages or omissions


Does Share the Information it receives?

Rarely. In cases where there is a statutory requirement to share information with a government agency or other local authority or where your information must be shared with another agency in order to answer a customer query, then the minimum amount of information required will be shared in an appropriate manner. Generally, information is shared with other agencies as an aggregate rather than as a specific piece of data. For example, Cork City Council must make annual landfill returns which include the total tonnage collected but would not include information on individual customers utilising our refuse collection services.

We may choose to release automatic information (see above) and other information received to the website to companies and organisations for fraud protection and credit risk reduction. Information of this type will only be shared about users who have caused or attempted to cause damage to or other council websites. This type of information would be shared only as a result of “hacking” attacks, fraud or other illegal activities.

How secure is Information About Me?

We do not collect credit card information or other payment methods via this website. All transactions are completed via a third party online payment processing engine to ensure maximum protection for your account information.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using our online payments Account Viewer tool and to sign off from your computer when using a shared computer.

What Information Can I Access Online? and the other council websites will make as much public information available online as possible in order to improve the transparency of our organisation.

Links To Other Websites

In order to make more information easier to find for our users, and the other Council websites link to content owned and hosted by other local authorities, government agencies, companies, organisations, etc.. We are not responsible for the content or privacy practices of other websites. We link to other websites that provide information relevant to members of the public living in Cork and to websites whose content we think would be of interest or assistance to those planning a visit to Cork. Cork City Council makes no promises or recommendations about the quality of services provided by groups owning linked websites.

Glossary of Technical Terms Used

Web browser

The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Netscape Navigator and Opera.

IP address

The identifying details for your computer (or your Internet company’s computer), expressed in “internet protocol” code (for example Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.


See Above


Cork City Council, its Councillors, employees, and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy policy and your consents.

You should be aware that where you link to another website from the Cork City Council or other Council websites, that Cork City Council has no control over that other website. Cork City Council has no responsibility for the privacy practices of other websites.

View full Disclaimer


Cork City Council reserves the right at its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments.

More Information/Contact

If you have any questions about this privacy statement, the practices of this or another Cork City Council website or your dealings with this or another Cork City Council website, you can contact:

IS Department,
Cork City Council,
City Hall,
Cork City.


Telephone: 021-492 4344

Cork City Council,
City Hall, Cork